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ジット株式会社はプリンターのインクカートリッジの「エコリサイクルインク」を通じて環境社会に貢献いたします。
Support service and system

Support service and system | Canon | Epson

Canon

Q : What should I do if there are white streaks, faded places, or colors are not correct, in my printouts?


Please check if you have clogged jets in your cartridge and to print a test pattern (called printer self test or the nozzle check pattern).

This is a printing to check if you have clogged jets in your cartridge. Refer to your inkjet printer's manual because how to operate depends on printers.
Run a head cleaning cycle described in your inkjet printer's manual. Print a test pattern again after running a head cleaning cycle. Your printer will work fine if you make a good test print. If you make a poor test print run one more head cleaning cycle.

Is ink tank correctly mounted?


Check to see if the ink cartridge is correctly installed when mounting ink tank.
The ink cartridge's wrong installation causes poor printout because the ink will not be supplied.
Press the aluminum tape in the ink cartridge back into position until it clicks when installing the ink cartridge.


Doesn't foreign body or dried ink adheres to the ink cartridge's outlet?

The adhesion of foreign body or dried ink to the ink cartridge's outlet causes poor printout because the ink will not be supplied to the print-heads.
Wipe it off with a soft tissue or cotton swab. The adhesion of dust to the contact zone between printer head nozzles and ink cartridge may cause the ink to be blocked although you changed to a new cartridge.
Check if the dust adheres to the ink cartridge's outlet and printer head nozzles.
*Wiping with stiff things or prongs may break urethane in the outlet or the suction part in the printer head nozzles.
*Handle with enough care because printer head nozzles are weak to shock.


Has your printer been not in use for a long time?

You may have clogged jets in your cartridge if your printer has been not in use for a long time.
Check it after running a head cleaning cycle.
If this procedure does not work, turn off your printer and run one more head cleaning cycle after leaving more than 24 hours.
Leaving for some time may melt clogged ink and enable you to make a good print.

Don't you have clogged print head nozzle?

You may not make a good print by the print head nozzle's trouble.
There could be the print head nozzle's trouble if head cleaning mechanism does not work.
Damages and drying decrease the print head life, which may not make a good print.
In this case, you will need to change a new print head. Change printer head if it is supposed to be changeable on your own.
There could be the trouble of print head nozzle before change if you make a good print after changing it.
If not making a good print after changing, your printer will need a repair.




Q : Color discomfort


Don't you print with too much ink?

Our ink's ingredient is different from that of CANON.
Especially “magenta” and “photo magenta” has, although a bit, a different hue and prints stronger red out.
You can use color tune by the color manual in print setup.
For details refer to your inkjet printer's manual.

Shock may damage IC chips, including inner data. Handle with enough care of products. Insert ink cartridges straight not to cause contact failure when outfitting it with the printer. Contact us if it does not still print properly after reinstalling the cartridge.

If this procedure does not work or you have any questions, contact our support center.

On using refill kit
Do not use refill kit for our recycled ink cartridge.
Refilling ink may cause unexpected troubles not only poor print quality but cartridge leaking. And also, we assume no responsibility whatsoever for any troubles of printer and cartridge resulting from dismantlement or conversion of the cartridge, refilling ink included.